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We are looking for a SecondLine Service Desk Audio Visual Systems Engineerfor multinational client in Amsterdam (AMSTERDAM ZUID)

  • Start Date: ASAP
  • Duration: 1 year (31/03/2024), extensions possible
  • Location of work: Onsite in AMSTERDAM ZUID


  • Resolution of Incidents and Service requests.
  • Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.
  • Application troubleshooting, deployments, minor configuration changes.

Job requirements:

  • Bachelor degree of 3 years attested by a diploma, in Computer Science;
  • Strong portfolio of experience to work as a multimedia specialist with the subjects of film-making and digital photography or multimedia/interactive technology/design/animation or graphic and media design;
  • Proven IT Service Desk experience of minimum 3 years;
  • Proven customer service experience of minimum 3 years;
  • Professional Certificates (at least one is required):
    • Polycom PLCMOS101
    • Audio-Visual (AV) professional Certified Technology Specialist (CTS®),
    • Crestron Master Certified Programmer (MCP)
    • Crestron Master Technology Architect (MTA)
    • Video conferencing platforms
    • WebEx
    • MS Teams
  • Good experience in User support, Change support, Service Delivery, Problem Management;
  • Experience with Broadcast and Video on demand systems, Audio and video conferencing;
  • Experience in Component Integration, Solution Deployment, Information Security Management;
  • Knowledge of infrastructure Networks;
  • Good understanding of IT security and best practices;
  • Experience working in a multicultural environment;
  • Strong communications skills; English is mandatory (minimum level C1); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour;
  • Good organizational skills and the ability to work responsibly with or without direct supervision;
  • Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base
  • Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times;
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it;
  • Working knowledge of common operating systems and software/Audio-visual applications.

Candidate should be citizen of member states of the European Union (EU), and should reside maximum at 40 km from AMSTERDAM ZUID.

infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 38 years we have delivered IT systems and solutions.

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